Kevin my service adviser was fabulous. I really appreciated his candor in advising I could wait for my car as the parts that needed to be replaced would have to be ordered as they were not in stock. At other dealers my car would sit there all day only to be told the parts needed to be ordered when picked up at the end of the day.
I have been a Fairway Dealership customer since 1994. I have purchased 7 vehicles
through this dealership. I have had no complaints with sales, service in these many
years. One of the best dealerships in Las Vegas in my estimation. Friendly, helpful,
answer questions and give good advice on service. I always recommend Fairway to
anyone looking to buy a vehicle.
It took three hours to do an oil change and repair a leak in one of the tires. This is unsatisfactory. Since this was my last service included with my new car, I will not be taking my Malibu there again. I had intended to purchase another new Malibu at Fairway until I got there and received high pressure to buy 'today' from one of the salesmen. I explained that I would be buying when my car is paid off later this year. Still the relentless high pressure. All this coupled with the lack of honesty with the first Malibu I bought has convinced me to check with Ed Bozarth Chevrolet for my new car. I hope this will help someone get on the stick about repeat customers.